Terms and Conditions
TERMS AND
CONDITIONS
By placing an order with Corp Design, customer
agrees to the latest Terms and Conditions posted
onto its website.
GENERAL INFORMATION
Prices shown are list prices. Corp Design reserves
the right to make changes in design or
construction without prior notice.
AVAILABILITY
Corp Design maintains a high level of inventory
in our In Stock Program throughout our regional
distribution centers. Our inventory is refilled on
a regular basis, and orders are filled on a first
come first served basis once a confirmed order
is placed and an order acknowledgement is
received. A 50% deposit is required in order to
hold inventory based on availability. Corp Design
will hold product up to 30 calendar days. Deposit
will be forfeited after this period unless a written
cancellation request is submitted within 30
calendar days or a confirmed purchase order is
received. Please note: large orders may require
an extended lead time. In the event an item is
not available, two options may apply that require
written authorization from the dealer:
•
OPTION 1
Partial ship available quantity and back order
remaining items — minimum drop off charges
(if applicable) apply to BOTH the initial partial
shipment as well as any subsequent back order
shipments.
•
OPTION 2
Hold until complete order is available through
Corp Design’s regular inventory replenishment
for the distribution center where the order is
being fulfilled.
SPECIAL ORDER OR CONTAINER
ORDER PROGRAM
A 50% deposit is required to enter your order
into production. A minimum quantity is required,
please call for details. Products are shipped to
any point of destination within the continental
USA in approximately 12–16 weeks.
ORDERING PROCEDURE
An approved credit application is required to
open a Corp Design account and process an
order. Orders can only be accepted from
authorized Corp Design dealers. Orders from
customers without a previous Corp Design
credit rating will have to be pre-paid. Corp
Design does not accept verbal purchase orders
or revisions. Orders are accepted via email only.
Please email purchase orders to your assigned
CSR.
ORDER ACKNOWLEDGEMENT
Corp Design sends acknowledgements on all
orders. Please review the acknowledgement
carefully and advise us immediately of any
discrepancies. The Order Acknowledgment is
the final agreement between Corp Design and
the
customer,
superseding
all
previous
communication regarding that order.
CANCELLATION AND ORDER
CHANGES
•
IN STOCK PROGRAM
Cancellations or revisions will not be accepted
after the order has shipped.
•
SPECIAL ORDER PROGRAM
Cancellations or revisions will not be accepted
after the order has been acknowledged and
entered into production and any deposit made
will be forfeited. All shipments are FOB point of
shipment. Pricing is based on standard delivery
(8am to 5pm Monday through Friday). Corp
Design reserves the right to select the most
appropriate carrier and routing on all shipments.
Orders
requiring
special
delivery
services
(including but not limited to the following) will
incur additional charges: Assembly charges,
Inside delivery, Installation, Call before delivery,
No dock delivery, Non standard delivery time,
and Residential delivery.
CLAIMS
•
Freight Damage | Refusals | Shortages
Corp Design Customer Service will administer
the filing of these claims if the order is shipped
via our designated carriers. All claims must be
filed with Corp Design within 15 calendar days of
receipt of goods. Claim will be disputed if
product is moved from original ‘ship to’ location.
In order to expedite the process, you will need to
send us a copy of bill of lading with notation of
any visible damages, refusals or shortage. Corp
Design will not be responsible for filing claims if
order is shipped via the customer’s selected
carrier.
•
MANUFACTURING DEFECT CONCEALED
DAMAGE
Claims for a manufacturing defect or concealed
damage must be filed with Corp Design within
15 days of receipt of goods. In order to process
your claim, we will need a digital photo and a
properly fill Corp Design claim form
•
WARRANTY ISSUES
Claims for warranty issues must be filed with
Corp Design. Original invoice number, detailed
description of issue(s) along with a digital picture
will be needed at the time the claim is filed.
*All claims MUST be filed through Corp Design’s
website.
Fabric and finish colors may vary in catalog
reproduction and dye lot.