Terms and Conditions
Terms and Conditions
TERMS AND
CONDITIONS
By placing an order with Corp Design, customer
agrees to the latest Terms and Conditions posted
onto its website.
GENERAL INFORMATION
Prices shown are list prices. Corp Design reserves
the right to make changes in design or
construction without prior notice.
AVAILABILITY
Corp Design maintains a high level of inventory
in our In Stock Program throughout our regional
distribution centers. Our inventory is refilled on
a regular basis, and orders are filled on a first
come first served basis once a confirmed order
is placed and an order acknowledgement is
received. A 50% deposit is required in order to
hold inventory based on availability. Corp Design
will hold product up to 30 calendar days. Deposit
will be forfeited after this period unless a written
cancellation request is submitted within 30
calendar days or a confirmed purchase order is
received. Please note: large orders may require
an extended lead time. In the event an item is
not available, two options may apply that require
written authorization from the dealer:
•
OPTION 1
Partial ship available quantity and back order
remaining items — minimum drop off charges
(if applicable) apply to BOTH the initial partial
shipment as well as any subsequent back order
shipments.
•
OPTION 2
Hold until complete order is available through
Corp Design’s regular inventory replenishment
for the distribution center where the order is
being fulfilled.
SPECIAL ORDER OR CONTAINER
ORDER PROGRAM
A 50% deposit is required to enter your order
into production. A minimum quantity is required,
please call for details. Products are shipped to
any point of destination within the continental
USA in approximately 12–16 weeks.
ORDERING PROCEDURE
An approved credit application is required to
open a Corp Design account and process an
order. Orders can only be accepted from
authorized Corp Design dealers. Orders from
customers without a previous Corp Design
credit rating will have to be pre-paid. Corp
Design does not accept verbal purchase orders
or revisions. Orders are accepted via email only.
Please email purchase orders to your assigned
CSR.
ORDER ACKNOWLEDGEMENT
Corp Design sends acknowledgements on all
orders. Please review the acknowledgement
carefully and advise us immediately of any
discrepancies. The Order Acknowledgment is
the final agreement between Corp Design and
the
customer,
superseding
all
previous
communication regarding that order.
CANCELLATION AND ORDER
CHANGES
•
IN STOCK PROGRAM
Cancellations or revisions will not be accepted
after the order has shipped.
•
SPECIAL ORDER PROGRAM
Cancellations or revisions will not be accepted
after the order has been acknowledged and
entered into production and any deposit made
will be forfeited. All shipments are FOB point of
shipment. Pricing is based on standard delivery
(8am to 5pm Monday through Friday). Corp
Design reserves the right to select the most
appropriate carrier and routing on all shipments.
Orders
requiring
special
delivery
services
(including but not limited to the following) will
incur additional charges: Assembly charges,
Inside delivery, Installation, Call before delivery,
No dock delivery, Non standard delivery time,
and Residential delivery.
CLAIMS
•
Freight Damage | Refusals | Shortages
Corp Design Customer Service will administer
the filing of these claims if the order is shipped
via our designated carriers. All claims must be
filed with Corp Design within 15 calendar days of
receipt of goods. Claim will be disputed if
product is moved from original ‘ship to’ location.
In order to expedite the process, you will need to
send us a copy of bill of lading with notation of
any visible damages, refusals or shortage. Corp
Design will not be responsible for filing claims if
order is shipped via the customer’s selected
carrier.
•
MANUFACTURING DEFECT CONCEALED
DAMAGE
Claims for a manufacturing defect or concealed
damage must be filed with Corp Design within
15 days of receipt of goods. In order to process
your claim, we will need a digital photo and a
properly fill Corp Design claim form
•
WARRANTY ISSUES
Claims for warranty issues must be filed with
Corp Design. Original invoice number, detailed
description of issue(s) along with a digital picture
will be needed at the time the claim is filed.
*All claims MUST be filed through Corp Design’s
website.
Fabric and finish colors may vary in catalog
reproduction and dye lot.
PARTS REPLACEMENT
Replacement parts are available from our
distribution center.
RETURNS
Not accepted.
WARRANTY
Corp Design warrants its products to be free
from defects in material and workmanship
under normal use and care. This warranty is
made only to the original end user within the
following periods from the original date of
purchase:
DESKING
* Lifetime warranty on non-moving parts.
* Ten (10) years for slides, leveling glides, locks
and other moving parts.
SEATING WARRANTY
* Lifetime warranty for non-moving parts.
* Ten (10) years for mechanisms, gas cylinders,
other moving parts and upholstery materials
and foam.
This warranty is based on an eight hour, single
shift work day for users weighing up to 250
pounds or otherwise as noted. Corp Design will
at our discretion replace or repair any product
that is defective in materials or workmanship,
given normal use and care. Variation of wood,
leather or any other natural materials are not
considered defects. This warranty does not
cover: damage caused by transportation; cost of
transportation or labor; normal wear and tear
negligence, abuse, accident or misuse by the
purchaser. This warranty will not apply if the
chair have been altered, repaired, refurbished or
re-upholstered by the purchaser. This warranty is
not valid if the products are used for rental purposes.
LIMITATION OF LIABILITY
Under no circumstances, including but not limited
to breach of contract, breach of warranty or
negligence, shall Corp Design be liable for lost
profits, loss of goodwill, stored data, general, special,
consequential or exemplary damages, even if Corp
Design had notice of these damages or they were
foreseeable. Corp Design shall not be responsible
for verifying dealer’s or customer’s description of
needs, data, or the fitness for a particular purpose
of goods. Corp Design’s liability in all cases shall be
limited to repair or replacement of the defective
parts, or the purchase price of the product.
Damages resulting from misuse, abuse, alteration,
negligence, or accidents are not covered under this
warranty. Except as otherwise provided, Corp
Design makes no other warranties, expressed or
implied, including but not limited to the warranties
of merchantability and fitness for a particular
purpose.
CARE AND MAINTENANCE
•
dust all surfaces on a regular basis with a soft
damp cloth, in the grain direction; do not use
spray polishes or those containing silicone.
•
lift all objects when moving ; never drag objects
across the finished surface; sharp metal objects
such as keys, spring binders and briefcase
hinges should be kept from contacting the
finished surface.
•
wet objects should be placed on coasters; use a
desk pad for writing.
•
bottoms of items like flower vases and desk
accessoriesshould be protected.
•
contact with certain plastics may result in
discoloration and finish damage • use of felt
pads
under
electronic
equipment
is
recommended.
•
furnishings exposed to ultraviolet rays may
change color.
Corp Design’s hardware is selected for easy
maintenance.
Certain precautions will help to keep these items
last:
•
lubricate the housing and ball bearings of
drawer suspensions every six months with a
high quality petroleum jelly type lubricant.
•
use a window type cleaner, sprayed onto the
cloth, to clean pull hardware.
•
·furniture settles over time, to ensure correct
drawer alignment, check unit is level and
adjust glides as required.